Once your order is placed online, you will receive an email confirming that we have received it. Your order is then sent to your distribution location, where a pick slip is generated for processing.

After your order has been picked, an invoice will be issued and emailed to you. If your warehouse is expecting a delivery of stock you need, they may at times hold off picking your order until this stock has arrived.

If you selected direct deposit as your payment method, please use the final invoice total when making payment and send a remittance advice to us (see below for required details). Upon receipt of your remittance, we will notify the warehouse or that payment is in progress, and your order can be prepared for release.

If a remittance is not provided, we will notify the distribution location once the funds have cleared in our bank account (typically the next business day). Please note that we cannot guarantee same-day dispatch if a remittance is sent on the morning of delivery or collection. To avoid delays, we recommend sending payment remittance prior to close of business the day before your expected delivery or collection.

If you have paid by credit card online, no remittance is required. The warehouse will be automatically notified of your payment via the invoice.